All pledges made on Kickstarter were imported to BackerKit prior to finalizing funding. This means that even backers with a failed payment on Kickstarter and who are no longer listed as backers on Kickstarter are still listed in BackerKit. You will still receive a survey and can receive your rewards once your payment is completed there.

If your payment also fails in BackerKit, we will be glad to assist you as best we can. You may update payment details and pay via credit card or PayPal. Any account with a balance due will not be able to receive rewards until paid. Accounts that are never paid will be unable to receive rewards.