Payment Questions

Why is there an additional sales tax in Utah? Didn't the shipping charges I already paid cover this?
As a Utah-based company, state law requires us to collect sales tax from all Utah backers. Because of the widespread publicity this campaign received, the s...
Mon, 13 Jun, 2022 at 11:39 AM
Refund Policy for Kickstarter and BackerKit Pledges
Refunds for payments collected through Kickstarter Kickstarter (and crowdfunding in general) is designed for backers to be able to pledge a chosen amount o...
Mon, 13 Jun, 2022 at 11:50 AM
If my payment failed on Kickstarter, how can I get my rewards? What if it fails on BackerKit?
All pledges made on Kickstarter were imported to BackerKit prior to finalizing funding. This means that even backers with a failed payment on Kickstarter an...
Mon, 13 Jun, 2022 at 12:12 PM
I wasn’t charged shipping in Kickstarter and now I’m being charged in my survey. Why?
Many Kickstarter campaigns will only list reward costs for backer tiers and then charge for shipping in their pledge manager after the campaign closes. We c...
Mon, 13 Jun, 2022 at 12:44 PM
Why am I being charged $500 shipping when I include any add-on through my survey?
If your initial Kickstarter pledge was for digital books only (Quarterly Books - Ebook and Quarterly Books - Audiobook tiers), our campaign did not ask you ...
Mon, 13 Jun, 2022 at 12:32 PM