Dragonsteel Books

Survey and Pledge Questions 5

• How do I update my reward shipping address?
• How do I know what rewards I should expect?
• How do I access my BackerKit backer survey?
• How do I set up notifications to receive campaign updates?
• Refund Policy for Kickstarter and BackerKit Pledges

Reward Delivery 8

• When can I expect my physical rewards to ship or arrive?
• When and how can I download my ebook or audiobook reward?
• How will I get my audiobooks, and what platform can I use to listen to them?
• How will I get my ebooks, and what platform can I read them on?
• If my book or swag items are damaged during shipping, can I get a replacement?

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Backer Rewards 9

• If I missed the Kickstarter campaign, can I still get the rewards? Can I add rewards to my existing pledge?
• What will be included in the themed swag boxes?
• Who will narrate the audiobooks?
• Can I get my books personalized or customized?
• Will the books be signed?

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