Dragonsteel Books

Products and Inventory 7

• When will "Out of Stock" items be available on the store again?
• When will "Out of Stock" leatherbound titles be available again?
• Can I get a notification when an "Out of Stock" product is restocked?
• Can I preorder an item that is currently out of stock?
• My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?

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Shipping 10

• I was notified my shipment was delivered, but I cannot find it.
• Can I get an estimate of when my order will arrive?
• Why does shipping cost so much?
• Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
• Why is FedEx billing me?

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Orders 4

• Why isn't my order status updating?
• Can Brandon write my name in my book when he signs it?
• How do I download and read an ebook I purchased from your store?
• Can I add an item to a previous order that hasn't shipped yet?

Holiday/Special Occasion Queries 3

• This order is a gift. Can you do gift wrapping?
• This order is a gift. Please don't include an invoice!
• This order is a gift. Can I include a note to the recipient?

General Questions 6

• What is Dragonsteel 2023?
• What are the policies on cosplay?
• What is the age limit for the event?
• How can I become a volunteer?
• I have a concern or complaint. How can I address this?

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Registration: Badges, Tickets, and Merchandise 5

• When can I register for Dragonsteel 2023?
• What is included in the VIP Badge?
• What is included in the General Admission Badge?
• How can I replace a lost event badge?
• Something has come up. How can cancel my badge?

Schedule and Programming 6

• Where can I find a schedule of events and programming?
• What are the convention hours?
• What time is the exhibitor hall open?
• What guests and exhibitors will be attending?
• How can I become an exhibitor?

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Convention Venue 4

• When/where is the event being held?
• Will the event be handicap accessible?
• May I bring my service/emotional support animal?
• Will free Wi-Fi be available at Dragonsteel 2023?

Local Amenities 4

• What hotels are available?
• What public transportation is available?
• Where can I park? What are the parking costs?
• What if I need to cancel my hotel reservation?

The Defiant Release Event 6

• When will the the Defiant Release Event be held?
• How do I ask Brandon questions?
• How do I get my book numbered?
• Can I buy Defiant themed swag without coming to the event?
• Will the swag items be available on DragonsteelBooks.com after the event?

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Survey and Pledge Questions 5

• How do I update my reward shipping address?
• How do I know what rewards I should expect?
• How do I access my backer survey?
• How do I set up notifications to receive campaign updates?
• Refund Policy for Kickstarter and BackerKit Pledges

Reward Delivery 8

• When can I expect my physical rewards to ship or arrive?
• When and how can I download my ebook or audiobook reward?
• How will I get my audiobooks, and what platform can I use to listen to them?
• How will I get my ebooks, and what platform can I read them on?
• If my book or swag items are damaged during shipping, can I get a replacement?

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Backer Rewards 9

• If I missed the Kickstarter campaign, is there a way to get the books or other rewards?
• What will be included in the themed swag boxes?
• Who will narrate the audiobooks?
• Can I get my books personalized or customized?
• Will the books be signed?

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