Dragonsteel Books

Products and Inventory 7

• When will "Out of Stock" items be available on the store again?
• When will "Out of Stock" leatherbound titles be available again?
• Can I get a notification when an "Out of Stock" product is restocked?
• Can I preorder an item that is currently out of stock?
• My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?

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Shipping 9

• I paid for expedited shipping, but have not received my package.
• Can I get an estimate of when my order will arrive?
• Why does shipping cost so much?
• Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
• Why is FedEx billing me?

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Orders 4

• Why isn't my order status updating?
• Can Brandon write my name in my book when he signs it?
• How do I find the eBook I purchased from your store?
• Can I add an item to a previous order that hasn't shipped yet?

Holiday/Special Occasion Queries 3

• This order is a gift. Can you do gift wrapping?
• This order is a gift. Please don't include an invoice!
• This order is a gift. Can I include a note to the recipient?

Survey and Account Updates 5

• I can’t find my survey email? How can I fill it out?
• How do I update my shipping address if I move?
• If I pledge to back a specific tier, but later change my mind and wish to back a different tier, can I make that change?
• How do I set up notifications to receive campaign updates?
• What t-shirt size am I? Do you have other sizes?

Payment Questions 5

• Why is there an additional sales tax in Utah? Didn't the shipping charges I already paid cover this?
• Refund Policy for Kickstarter and BackerKit Pledges
• If my payment failed on Kickstarter, how can I get my rewards? What if it fails on BackerKit?
• I wasn’t charged shipping in Kickstarter and now I’m being charged in my survey. Why?
• Why am I being charged $500 shipping when I include any add-on through my survey?

Backer Rewards 11

• If I miss the Kickstarter campaign, can I get the books or themed swag boxes later?
• Can I choose to only get specific months and not the others? Can I purchase extra copies of specific boxes? Can I combine multiple swag boxes in one shipment and save on shipping costs?
• What will be included in the themed swag boxes?
• Who will narrate the audiobooks?
• Can I get my books personalized or customized?

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Reward Delivery 10

• When will the physical rewards ship?
• When can I download the ebook/audiobook?
• How will I get my audiobooks, and what platform can I read them on?
• How will I get my ebooks, and what platform can I read them on?
• If my book or swag items are damaged during shipping, can I get a replacement?

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Event Details 9

• What is Dragonsteel 2022?
• What is included in the VIP Badge?
• What is the age limit for the event?
• How can I replace a lost event badge?
• Something has come up. How can cancel my badge?

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Schedule and Programming 7

• Where can I find a schedule of events and programming?
• What are the policies on Cosplay?
• What are the convention hours?
• What time is the exhibitor hall open?
• What guests and exhibitors will be attending?

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Convention Venue 5

• When/where is the event being held?
• Will the event be handicap acessible?
• May I bring my service/emotional support animal?
• Does Dragonsteel 2022 provide free wi-fi?
• What are your COVID-19 protocols?

Local Amenities 4

• What hotels are available?
• What public transportation is available?
• Where can I park? What are the parking costs?
• What if I need to cancel my hotel reservation?

The Lost Metal Release Event 3

• When will the The Lost Metal Release Event be held?
• Can I buy The Lost Metal themed swag without coming to the event?
• Will the swag items be available on DragonsteelBooks.com after the event?