FAQs 2

• I received my Words of Radiance reward shipment, but it is missing something I ordered.
• When will I get my Words of Radiance or other BackerKit campaign rewards?

Shipping 10

• I was notified my shipment was delivered, but I cannot find it.
• Can I get an estimate of when my order will arrive?
• Why does shipping cost so much?
• Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
• Why is FedEx billing me?

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Orders 4

• Why isn't my order status updating?
• Can Brandon write my name in my book when he signs it?
• How do I download and read an ebook I purchased from your store?
• Can I add an item to a previous order that hasn't shipped yet?

Holiday/Special Occasion Queries 3

• This order is a gift. Can you do gift wrapping?
• This order is a gift. Please don't include an invoice!
• This order is a gift. Can I include a note to the recipient?

Products and Inventory 8

• When will "Out of Stock" items be available on the store again?
• When will "Out of Stock" leatherbound titles be available again?
• Can I get a notification when an "Out of Stock" product is restocked?
• Can I preorder an item that is currently out of stock?
• My personal values do not let me buy a book which uses animal products. Is there a way to get any of your leatherbound editions without real leather?

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Survey and Pledge Questions 5

• How do I update my reward shipping address?
• How do I know what rewards I should expect?
• How do I access my backer survey?
• How do I set up notifications to receive campaign updates?
• Refund Policy for Dragonsteel Crowdfunding Campaigns

Reward Delivery 5

• How will I get my ebooks, and what platform can I read them on?
• How will I get my audiobooks, and what platform can I use to listen to them?
• If my book or swag items are damaged during shipping, can I get a replacement?
• Will you confirm my address before each shipment?
• How do I gift the ebooks/audiobooks to someone else?

Backer Rewards 10

• If I missed the BackerKit campaign, is there a way to get the books or other rewards?
• What will be included in the $650 tier pledge?
• Who will narrate the New Secret Project audiobook?
• Can I get my books personalized or customized?
• What books be signed? (Words of Radiance Leatherbound Campaign)

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Words of Radiance Campaign 3

• When can I expect my physical rewards to ship or arrive?
• When and how can I download my ebook or audiobook reward?
• When will you ship my leatherbound add-on? Will you have them on your store in the future?

General Information 6

• What is Dragonsteel Nexus?
• What is the Worldhopper Ball?
• How Can I Participate in Dragonsteel Nexus?
• Dragonsteel Nexus Policies
• Worldhopper Ball Policies

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