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Products and Inventory
When will "Out of Stock" items be available on the store again?
When will "Out of Stock" leatherbound titles be available again?
Can I get a notification when an "Out of Stock" product is restocked?
Can I preorder an item that is currently out of stock?
My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?
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I paid for expedited shipping, but have not received my package.
Can I get an estimate of when my order will arrive?
Why does shipping cost so much?
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Why is FedEx billing me?
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Why isn't my order status updating?
Can Brandon write my name in my book when he signs it?
How do I find the eBook I purchased from your store?
Can I add an item to a previous order that hasn't shipped yet?
Holiday/Special Occasion Queries
This order is a gift. Can you do gift wrapping?
This order is a gift. Please don't include an invoice!
This order is a gift. Can I include a note to the recipient?
4 Secret Projects Kickstarter
Survey and Account Updates
I can’t find my survey email? How can I fill it out?
How do I update my shipping address if I move?
If I pledge to back a specific tier, but later change my mind and wish to back a different tier, can I make that change?
How do I set up notifications to receive campaign updates?
What t-shirt size am I? Do you have other sizes?
Why is there an additional sales tax in Utah? Didn't the shipping charges I already paid cover this?
Refund Policy for Kickstarter and BackerKit Pledges
If my payment failed on Kickstarter, how can I get my rewards? What if it fails on BackerKit?
I wasn’t charged shipping in Kickstarter and now I’m being charged in my survey. Why?
Why am I being charged $500 shipping when I include any add-on through my survey?
If I miss the Kickstarter campaign, can I get the books or themed swag boxes later?
Can I choose to only get specific months and not the others? Can I purchase extra copies of specific boxes? Can I combine multiple swag boxes in one shipment and save on shipping costs?
What will be included in the themed swag boxes?
Who will narrate the audiobooks?
Can I get my books personalized or customized?
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When will the physical rewards ship?
When can I download the ebook/audiobook?
How will I get my audiobooks, and what platform can I read them on?
How will I get my ebooks, and what platform can I read them on?
If my book or swag items are damaged during shipping, can I get a replacement?
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What is Dragonsteel 2022?
What is included in the VIP Badge?
What is the age limit for the event?
How can I replace a lost event badge?
Something has come up. How can cancel my badge?
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Schedule and Programming
Where can I find a schedule of events and programming?
What are the policies on Cosplay?
What are the convention hours?
What time is the exhibitor hall open?
What guests and exhibitors will be attending?
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When/where is the event being held?
Will the event be handicap acessible?
May I bring my service/emotional support animal?
Does Dragonsteel 2022 provide free wi-fi?
What are your COVID-19 protocols?
What hotels are available?
What public transportation is available?
Where can I park? What are the parking costs?
What if I need to cancel my hotel reservation?
The Lost Metal Release Event
When will the The Lost Metal Release Event be held?
Can I buy The Lost Metal themed swag without coming to the event?
Will the swag items be available on DragonsteelBooks.com after the event?