Dragonsteel Books

Products and Inventory 7

• When will "Out of Stock" items be available on the store again?
• When will "Out of Stock" leatherbound titles be available again?
• Can I get a notification when an "Out of Stock" product is restocked?
• Can I preorder an item that is currently out of stock?
• My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?

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Shipping 10

• I was notified my shipment was delivered, but I cannot find it.
• Can I get an estimate of when my order will arrive?
• Why does shipping cost so much?
• Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
• Why is FedEx billing me?

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Orders 4

• Why isn't my order status updating?
• Can Brandon write my name in my book when he signs it?
• How do I download and read an ebook I purchased from your store?
• Can I add an item to a previous order that hasn't shipped yet?

Holiday/Special Occasion Queries 3

• This order is a gift. Can you do gift wrapping?
• This order is a gift. Please don't include an invoice!
• This order is a gift. Can I include a note to the recipient?

Survey and Pledge Questions 5

• How do I update my reward shipping address?
• How do I know what rewards I should expect?
• How do I access my BackerKit backer survey?
• How do I set up notifications to receive campaign updates?
• Refund Policy for Kickstarter and BackerKit Pledges

Reward Delivery 8

• When can I expect my physical rewards to ship or arrive?
• When and how can I download my ebook or audiobook reward?
• How will I get my audiobooks, and what platform can I use to listen to them?
• How will I get my ebooks, and what platform can I read them on?
• If my book or swag items are damaged during shipping, can I get a replacement?

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Backer Rewards 9

• If I missed the Kickstarter campaign, can I still get the rewards? Can I add rewards to my existing pledge?
• What will be included in the themed swag boxes?
• Who will narrate the audiobooks?
• Can I get my books personalized or customized?
• Will the books be signed?

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