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Knowledge base
Current Top Questions
FAQs
2
I received my Words of Radiance reward shipment, but it is missing something I ordered.
When will I get my Words of Radiance or other BackerKit campaign rewards?
Store FAQs
Shipping & Orders
8
How do I download and read an ebook I purchased from your store?
Lost or Missing Delivery
Make Changes to a Recent Order (cancellations, changes, address updates)
Pre-Orders
Gift Requests and Personalizations
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Products and Inventory
4
Sanderson Curiosities and Other Unpublished Stories
Out of Stock Items
Signed Books, Personalizations, and Gift Requests
Caring for Dragonsteel Leatherbound Books
Dragonsteel Nexus Convention
General Information
6
What is Dragonsteel Nexus?
What is the Worldhopper Ball?
How Can I Participate in Dragonsteel Nexus?
Dragonsteel Nexus Policies
Worldhopper Ball Policies
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Dragonsteel Nexus 2025
10
What Is New with Dragonsteel Nexus 2025?
Registration and Badge Purchases
Important Dates and Timelines
Convention Schedule, Panels, and Events
Dragonsteel Nexus 2025 Brandon Sanderson Release Event
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Crowdfunding
Survey and Pledge Questions
5
How do I update my reward shipping address?
How do I know what rewards I should expect?
How do I access my backer survey?
How do I set up notifications to receive campaign updates?
Refund Policy for Dragonsteel Crowdfunding Campaigns
Reward Delivery
5
How will I get my ebooks, and what platform can I read them on?
How will I get my audiobooks, and what platform can I use to listen to them?
If my book or swag items are damaged during shipping, can I get a replacement?
Will you confirm my address before each shipment?
How do I gift the ebooks/audiobooks to someone else?
Backer Rewards
10
If I missed the BackerKit campaign, is there a way to get the books or other rewards?
What will be included in the $650 tier pledge?
Who will narrate the New Secret Project audiobook?
Can I get my books personalized or customized?
What books be signed? (Words of Radiance Leatherbound Campaign)
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Words of Radiance Campaign
3
When can I expect my physical rewards to ship or arrive?
When and how can I download my ebook or audiobook reward?
When will you ship my leatherbound add-on? Will you have them on your store in the future?