How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Products and Inventory
When will "Out of Stock" items be available on the store again?
When will "Out of Stock" leatherbound titles be available again?
Can I get a notification when an "Out of Stock" product is restocked?
Can I preorder an item that is currently out of stock?
My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?
View all 7
I was notified my shipment was delivered, but I cannot find it.
Can I get an estimate of when my order will arrive?
Why does shipping cost so much?
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Why is FedEx billing me?
View all 10
Why isn't my order status updating?
Can Brandon write my name in my book when he signs it?
How do I download and read an ebook I purchased from your store?
Can I add an item to a previous order that hasn't shipped yet?
Holiday/Special Occasion Queries
This order is a gift. Can you do gift wrapping?
This order is a gift. Please don't include an invoice!
This order is a gift. Can I include a note to the recipient?
What is Dragonsteel 2023?
What are the policies on cosplay?
What is the age limit for the event?
How can I become a volunteer?
I have a concern or complaint. How can I address this?
View all 6
Registration: Badges, Tickets, and Merchandise
When can I register for Dragonsteel 2023?
What is included in the VIP Badge?
What is included in the General Admission Badge?
How can I replace a lost event badge?
Something has come up. How can I cancel my badge?
Schedule and Programming
Where can I find a schedule of events and programming?
What are the convention hours?
What time is the exhibitor hall open?
What guests and exhibitors will be attending?
How can I become an exhibitor?
View all 6
When/where is the event being held?
May I bring my service/emotional support animal?
Will free Wi-Fi be available at Dragonsteel 2023?
Mother's Room Availability/Location
What hotels are available?
What public transportation is available?
Where can I park? What are the parking costs?
What if I need to cancel my hotel reservation?
The Defiant Release Event
When will the the Defiant Release Event be held?
How do I ask Brandon questions?
How do I get my book numbered?
Can I buy Defiant themed swag without coming to the event?
Will the swag items be available on DragonsteelBooks.com after the event?
View all 6
4 Secret Novels Campaign
Survey and Pledge Questions
How do I update my reward shipping address?
How do I know what rewards I should expect?
How do I access my backer survey?
How do I set up notifications to receive campaign updates?
Refund Policy for Kickstarter and BackerKit Pledges
When can I expect my physical rewards to ship or arrive?
When and how can I download my ebook or audiobook reward?
How will I get my audiobooks, and what platform can I use to listen to them?
How will I get my ebooks, and what platform can I read them on?
If my book or swag items are damaged during shipping, can I get a replacement?
View all 8
If I missed the Kickstarter campaign, is there a way to get the books or other rewards?
What will be included in the themed swag boxes?
Who will narrate the audiobooks?
Can I get my books personalized or customized?
Will the books be signed?
View all 9
Deprecated Articles (kept for reference if needed)
Digital Reward Redemption
How to Redeem Digital Rewards for Secret Project #4