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Products and Inventory
When will "Out of Stock" items be available on the store again?
When will "Out of Stock" leatherbound titles be available again?
Can I get a notification when an "Out of Stock" product is restocked?
Can I preorder an item that is currently out of stock?
My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?
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I paid for expedited shipping, but have not received my package.
Can I get an estimate of when my order will arrive?
Why does shipping cost so much?
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Why is FedEx billing me?
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Why isn't my order status updating?
Can Brandon write my name in my book when he signs it?
How do I find the eBook I purchased from your store?
Can I add an item to a previous order that hasn't shipped yet?
Holiday/Special Occasion Queries
This order is a gift. Can you do gift wrapping?
This order is a gift. Please don't include an invoice!
This order is a gift. Can I include a note to the recipient?
4 Secret Projects Kickstarter
I can’t find my survey email? How can I fill it out?
Why is there an additional sales tax in Utah? Didn't the shipping charges I already paid cover this?
Refund Policy for Kickstarter and BackerKit Pledges
What will be included in the themed swag boxes?
If I don’t pledge on Kickstarter can I get the books or themed swag boxes later?
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When will the physical rewards ship?
When can I download the ebook/audiobook?
How will I get my audiobooks, and what platform can I read them on?
How will I get my ebooks, and what platform can I read them on?
If my book or swag items are damaged during shipping, can I get a replacement?
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Mini-Con event Details
What is Dragonsteel Mini-Con?
What is included in the VIP Pass?
What is the age limit for the mini-con?
How can I replace a lost Mini-Con badge?
Something has come up. How can cancel my ticket?
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Mini-Con Schedule and Programming Details
Where can I find a schedule of events and programming?
What are the policies on Cosplay?
What are the Mini-Con hours?
What time is the exhibitor hall open?
What guests and exhibitors will be attending?
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Mini-Con Venue Details
When/Where is Dragonsteel Mini-Con being held?
Will Dragonsteel Mini-Con be handicap acessible?
May I bring my service/emotional support animal?
Does Dragonsteel Mini-Con provide free wi-fi?
What are your COVID-19 protocols?
What can I do for lodging while I attend Dragonsteel Mini-Con?
What public transportation is available?
What can I do for food?
Where can I park? What are the parking costs?
What if I need to cancel my hotel reservation?
Cytonic Release Event Details
When will the Cytonic release event be held?
How do I get my Cytonic book personalized?
How do I get my Cytonic book numbered?
Can I buy the Cytonic themed swag without coming to the Mini-Con or release event?
Will I be able to buy the Cytonic themed swag from DragonsteelBooks.com after the event?
The Way of Kings 10th Anniversary Leatherbound Edition Kickstarter FAQs
Where are my rewards?
What if my poster, leatherbound book, or other rewards arrive damaged?
Will you be selling any of the backer rewards to those who didn't back the Kickstarter campaign?
If I purchased multiple copies of Dawnshard, what can I do with the extra digital copies?
Will the physical Dawnshard novella and The Way of Kings Prime hardcover books come pre-signed by Brandon?
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Tracking on my shipment shows my reward was delivered to another state!
I can't remember what rewards I backed. How do I find out?
How do I change the Knight Radiant Order I chose for my rewards?