Dragonsteel Books

Products and Inventory 7

• When will "Out of Stock" items be available on the store again?
• When will "Out of Stock" leatherbound titles be available again?
• Can I get a notification when an "Out of Stock" product is restocked?
• Can I preorder an item that is currently out of stock?
• My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?

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Shipping 9

• I paid for expedited shipping, but have not received my package.
• Can I get an estimate of when my order will arrive?
• Why does shipping cost so much?
• Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
• Why is FedEx billing me?

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Orders 4

• Why isn't my order status updating?
• Can Brandon write my name in my book when he signs it?
• How do I find the eBook I purchased from your store?
• Can I add an item to a previous order that hasn't shipped yet?

Holiday/Special Occasion Queries 3

• This order is a gift. Can you do gift wrapping?
• This order is a gift. Please don't include an invoice!
• This order is a gift. Can I include a note to the recipient?

Backer Rewards 24

• I can’t find my survey email? How can I fill it out?
• Why is there an additional sales tax in Utah? Didn't the shipping charges I already paid cover this?
• Refund Policy for Kickstarter and BackerKit Pledges
• What will be included in the themed swag boxes?
• If I don’t pledge on Kickstarter can I get the books or themed swag boxes later?

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Reward Delivery 12

• When will the physical rewards ship?
• When can I download the ebook/audiobook?
• How will I get my audiobooks, and what platform can I read them on?
• How will I get my ebooks, and what platform can I read them on?
• If my book or swag items are damaged during shipping, can I get a replacement?

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Mini-Con event Details 9

• What is Dragonsteel Mini-Con?
• What is included in the VIP Pass?
• What is the age limit for the mini-con?
• How can I replace a lost Mini-Con badge?
• Something has come up. How can cancel my ticket?

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Mini-Con Schedule and Programming Details 7

• Where can I find a schedule of events and programming?
• What are the policies on Cosplay?
• What are the Mini-Con hours?
• What time is the exhibitor hall open?
• What guests and exhibitors will be attending?

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Mini-Con Venue Details 5

• When/Where is Dragonsteel Mini-Con being held?
• Will Dragonsteel Mini-Con be handicap acessible?
• May I bring my service/emotional support animal?
• Does Dragonsteel Mini-Con provide free wi-fi?
• What are your COVID-19 protocols?

Local Amenities 5

• What can I do for lodging while I attend Dragonsteel Mini-Con?
• What public transportation is available?
• What can I do for food?
• Where can I park? What are the parking costs?
• What if I need to cancel my hotel reservation?

Cytonic Release Event Details 5

• When will the Cytonic release event be held?
• How do I get my Cytonic book personalized?
• How do I get my Cytonic book numbered?
• Can I buy the Cytonic themed swag without coming to the Mini-Con or release event?
• Will I be able to buy the Cytonic themed swag from DragonsteelBooks.com after the event?

Backer Rewards 6

• Where are my rewards?
• What if my poster, leatherbound book, or other rewards arrive damaged?
• Will you be selling any of the backer rewards to those who didn't back the Kickstarter campaign?
• If I purchased multiple copies of Dawnshard, what can I do with the extra digital copies?
• Will the physical Dawnshard novella and The Way of Kings Prime hardcover books come pre-signed by Brandon?

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Shipments 1

• Tracking on my shipment shows my reward was delivered to another state!

Account Management 2

• I can't remember what rewards I backed. How do I find out?
• How do I change the Knight Radiant Order I chose for my rewards?