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Products and Inventory
When will "Out of Stock" items be available on the store again?
When will "Out of Stock" leatherbound titles be available again?
Can I get a notification when an "Out of Stock" product is restocked?
Can I preorder an item that is currently out of stock?
My personal values do not let me buy a book which uses animal products. Is there a way to get any of your 10th Anniversary Leatherbound Editions without real leather?
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I was notified my shipment was delivered, but I cannot find it.
Can I get an estimate of when my order will arrive?
Why does shipping cost so much?
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Why is FedEx billing me?
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Why isn't my order status updating?
Can Brandon write my name in my book when he signs it?
How do I download and read an ebook I purchased from your store?
Can I add an item to a previous order that hasn't shipped yet?
Holiday/Special Occasion Queries
This order is a gift. Can you do gift wrapping?
This order is a gift. Please don't include an invoice!
This order is a gift. Can I include a note to the recipient?
What is Dragonsteel 2023?
What are the policies on cosplay?
What is the age limit for the event?
How can I become a volunteer?
I have a concern or complaint. How can I address this?
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Registration: Badges, Tickets, and Merchandise
When can I register for Dragonsteel 2023?
What is included in the VIP Badge?
What is included in the General Admission Badge?
How can I replace a lost event badge?
Something has come up. How can I cancel my badge?
Schedule and Programming
Where can I find a schedule of events and programming?
What are the convention hours?
What time is the exhibitor hall open?
What guests and exhibitors will be attending?
How can I become an exhibitor?
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When/where is the event being held?
Will the event be handicap accessible?
May I bring my service/emotional support animal?
Will free Wi-Fi be available at Dragonsteel 2023?
What hotels are available?
What public transportation is available?
Where can I park? What are the parking costs?
What if I need to cancel my hotel reservation?
The Defiant Release Event
When will the the Defiant Release Event be held?
How do I ask Brandon questions?
How do I get my book numbered?
Can I buy Defiant themed swag without coming to the event?
Will the swag items be available on DragonsteelBooks.com after the event?
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4 Secret Novels Campaign
Survey and Pledge Questions
How do I update my reward shipping address?
How do I know what rewards I should expect?
How do I access my backer survey?
How do I set up notifications to receive campaign updates?
Refund Policy for Kickstarter and BackerKit Pledges
When can I expect my physical rewards to ship or arrive?
When and how can I download my ebook or audiobook reward?
How will I get my audiobooks, and what platform can I use to listen to them?
How will I get my ebooks, and what platform can I read them on?
If my book or swag items are damaged during shipping, can I get a replacement?
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If I missed the Kickstarter campaign, is there a way to get the books or other rewards?
What will be included in the themed swag boxes?
Who will narrate the audiobooks?
Can I get my books personalized or customized?
Will the books be signed?
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Deprecated Articles (kept for reference if needed)
Digital Reward Redemption
How to Redeem Digital Rewards for Secret Project #3