FAQs

Top Frequently Asked Questions Currently

Where is my store order?
We are unable to provide a specific estimate for store orders and will be closing all tickets with these requests. However, please note that our fulfillment...
Wed, Dec 11, 2024 at 9:32 AM
Will any product(s) be restocked by Christmas?
All new product debuts and product restocks will occur early next year. Please note that not all sold out products will be restocked, and we cannot provide ...
Mon, Dec 9, 2024 at 12:45 PM
I received my Words of Radiance reward shipment, but it is missing something I ordered.
At this time, we are shipping only the base rewards included in your pledged reward tier. All add-ons will be shipped in a future shipment wave. When your r...
Mon, Dec 9, 2024 at 12:45 PM
When will I get my Words of Radiance or other BackerKit campaign rewards?
We are currently working on fulfilling reward shipments to those who backed the $325 "Signed Words of Radiance Leatherbound + 1 Radiant Pack + 1 Backe...
Mon, Dec 9, 2024 at 1:47 PM