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Delays in shipping and tracking updates are unfortunate but common, particularly with international shipping. Dragonsteel cannot directly fix issues related to delays once a package is in the hands of USPS or FedEx. However, Dragonsteel support is happy to help answer questions and offer suggestions if an issue with a shipping carrier does arise. 


I Am Worried that the Carrier Lost My Package


The timeframes below define the point at which Dragonsteel will classify a shipment as lost and work on sending a replacement. While shipping delays are frustrating, a replacement cannot be generated before the times as defined below:

  • If the tracking information on a domestic package has not updated for at least one month, the package will be considered lost.
  • If the tracking information on an international package has not updated for at least two months, the package will be considered lost.


Please note that between October and late December, when shipping volumes are higher than normal, delays may be longer due to carrier volume. During this time of year, the timeframe for a package to be classified as lost is longer than other parts of the year:

  • If the tracking information on a domestic package has not updated for at least six weeks, the package will be considered lost.
  • If the tracking information on an international package has not updated for at least three months, the package will be considered lost.



I Was Notified My Shipment Was Delivered, but I Cannot Find It


If you are unable to locate your shipment after you receive confirmation that your order was delivered, or your tracking shows that your package was delivered, often one of three things has happened:

  • The carrier of your package prematurely marked it as delivered. If this is the case, it will usually be delivered within a few days.
  • Someone already brought the package inside and it is sitting somewhere out of the way.
  • Your package was mistakenly delivered to a neighbor or wrong address, or it fell behind an obstruction like a bush, tree, or hardscaping.

 

Please try to locate the package, check with neighbors to see if the shipment was misdelivered, and contact your local carrier. If you are still unable to locate the package and a week has passed since it was marked as delivered, please submit a support ticket at https://support.dragonsteelbooks.com/support/tickets/new.







Last updated: 5/21/2025