Shipping & Orders

Questions about orders placed through the store

How do I download and read an ebook I purchased from your store?
A link to download your ebook will be available on your order details page on our store and/or in an email sent after your order is complete. When you downl...
Mon, Jun 10, 2024 at 10:53 AM
Lost or Missing Delivery
TABLE OF CONTENTS I Am Worried that the Carrier Lost My Package I Was Notified My Shipment Was Delivered, but I Cannot Find It Delays in shipping a...
Thu, May 22, 2025 at 10:51 AM
Make Changes to a Recent Order (cancellations, changes, address updates)
TABLE OF CONTENTS Cancelling an Order Can I make changes to my existing order? Updating an Address on an Order?  Cancelling an Order If an or...
Thu, May 22, 2025 at 10:50 AM
Pre-Orders
TABLE OF CONTENTS Combining Store Items with a Pre-Order Updating Pre-Order Information or Payment Dragonsteel may offer certain items (generally n...
Thu, May 22, 2025 at 10:49 AM
Gift Requests and Personalizations
TABLE OF CONTENTS Gift Options Special Requests (signatures, personalizations, etc.) Gifting a Digital Purchase Special Requests (Signatures, P...
Thu, May 22, 2025 at 10:37 AM
Shipping Timeframes
TABLE OF CONTENTS Expedited Shipping Standard Shipping Expedited vs Standard Shipping Dragonsteel offers both standard and expedited shipping o...
Thu, May 22, 2025 at 11:08 AM
Shipping Costs, Duties, and Import Fees
TABLE OF CONTENTS Why Does Shipping Cost So Much? Why is FedEx Billing Me? FedEx Billed Me Incorrectly Why Do I Have to Pay Customs and Taxes? Frequen...
Thu, May 22, 2025 at 10:29 AM
Tracking Your Order
TABLE OF CONTENTS Tracking Your Order Tracking Delays Tracking Your Order Order Confirmation You will receive a confirmation email or SMS whe...
Thu, May 22, 2025 at 12:26 PM