Shipping & Orders

Questions about orders placed through the store

How do I download and read an ebook I purchased from your store?
A link to download your ebook will be available on your order details page on our store and/or in an email sent after your order is complete. When you downl...
Mon, Jun 10, 2024 at 10:53 AM
Lost or Missing Delivery
TABLE OF CONTENTS I Am Worried that the Carrier Lost My Package I Was Notified My Shipment Was Delivered, but I Cannot Find It My Package was Stolen ...
Mon, Jun 9, 2025 at 9:18 AM
Make Changes to a Recent Order (cancellations, changes, address updates)
TABLE OF CONTENTS Cancelling an Order Can I make changes to my existing order? Updating an Address on an Order?  Cancelling an Order If an Dra...
Fri, Jun 6, 2025 at 1:26 PM
Pre-Orders
TABLE OF CONTENTS Combining Store Items with a Pre-Order Updating Pre-Order Information or Payment Dragonsteel may offer certain items (generally n...
Thu, May 22, 2025 at 10:49 AM
Gift Requests and Personalizations
TABLE OF CONTENTS Special Requests (Signatures, Personalizations, etc.) Gift Options Gifting a Digital Purchase Frequently Asked Questions Specia...
Mon, Jun 9, 2025 at 9:38 AM
Shipping Timeframes
TABLE OF CONTENTS Expedited Shipping Standard Shipping Expedited vs Standard Shipping Dragonsteel offers both standard and expedited shipping o...
Thu, May 22, 2025 at 11:08 AM
Shipping Costs, Duties, and Import Fees
TABLE OF CONTENTS Why Does Shipping Cost So Much? Why is FedEx Billing Me? FedEx Billed Me Incorrectly Why Do I Have to Pay Customs and Taxes? Frequen...
Thu, May 22, 2025 at 10:29 AM
Tracking Your Order
TABLE OF CONTENTS Tracking Your Order Tracking Delays Tracking Your Order Order Confirmation You will receive a confirmation email or SMS whe...
Thu, May 22, 2025 at 12:26 PM
Damages, Returns, and Exchanges
TABLE OF CONTENTS Damaged Items Voluntary Returns Exchanges Damaged Items If any part of an order is damaged we want to help address the issue...
Tue, Jun 24, 2025 at 2:25 PM
Dragonsteel Warehouse and Local Pickup
TABLE OF CONTENTS Dragonsteel Warehouse Local Pickup or Dropoff Dragonsteel Warehouse All orders are sent out from the Dragonsteel warehouse...
Tue, Jun 24, 2025 at 2:25 PM