A link to download your ebook will be available on your order details page on our store and/or in an email sent after your order is complete. When you downl...

TABLE OF CONTENTS I Am Worried that the Carrier Lost My Package I Was Notified My Shipment Was Delivered, but I Cannot Find It My Package was Stolen ...

TABLE OF CONTENTS Cancelling an Order Can I make changes to my existing order? Updating an Address on an Order?  Cancelling an Order If an Dra...

TABLE OF CONTENTS Combining Store Items with a Pre-Order Updating Pre-Order Information or Payment Dragonsteel may offer certain items (generally n...

TABLE OF CONTENTS Special Requests (Signatures, Personalizations, etc.) Gift Options Gifting a Digital Purchase Frequently Asked Questions Specia...

TABLE OF CONTENTS Expedited Shipping Standard Shipping Expedited vs Standard Shipping Dragonsteel offers both standard and expedited shipping o...

TABLE OF CONTENTS Why Does Shipping Cost So Much? Why is FedEx Billing Me? FedEx Billed Me Incorrectly Why Do I Have to Pay Customs and Taxes? Frequen...

TABLE OF CONTENTS Tracking Your Order Tracking Delays Tracking Your Order Order Confirmation You will receive a confirmation email or SMS whe...

TABLE OF CONTENTS Damaged Items Voluntary Returns Exchanges Damaged Items If any part of an order is damaged we want to help address the issue...

TABLE OF CONTENTS Dragonsteel Warehouse Local Pickup or Dropoff Dragonsteel Warehouse All orders are sent out from the Dragonsteel warehouse...