Damages, Returns, and Exchanges

TABLE OF CONTENTS

• Damaged Items
• Voluntary Returns
• Exchanges

Damaged Items  

If any part of an order is damaged we want to help address the issue as soon as possible. All damaged item(s) requests related to store orders must be submitted within two weeks of delivery.

Submit all damage requests through the Dragonsteel returns portal to start this process. A member of the support team will review your request and advise you of all available options.

Voluntary Returns

Purchases made on Dragonsteelbooks.com maybe be eligible for a voluntary return. All return requests related to store orders must be submitted within two weeks of delivery.

Submit all return requests through the Dragonsteel returns portal to start this process. A member of the support team will review your request and advise you of all available options.

Any book purchased through the store cannot be returned for a refund if it has been removed from the original shrink wrap.

Exchanges

Purchases made on Dragonsteelbooks.com may be eligible for a voluntary exchange. All exchange requests related to store orders must be submitted within two weeks of delivery.

Submit all exchange requests through the Dragonsteel returns portal to start this process. A member of the support team will review your request and advise you of all available options.

Any book purchased through the store cannot be returned for an exchange if it has been removed from the original shrink wrap.

Last updated: 1/29/26