Anyone who purchased through our pre-order store after the campaign ended (April 1st through April 30th) does not need to complete the survey. Required information was provided at checkout.
The backer survey is required from all backers who backed on Kickstarter while the campaign was active (March 1st through March 31st).
If you are unable to find your survey, please do the following:
Login to https://www.kickstarter.com/settings/account and see what your email address is set to.
Go to your inbox for the email address that is listed. Also check your Junk and/or Spam folders.
Search for the subject line “Response Needed — Get your reward for Surprise! Four Secret Novels by Brandon Sanderson”.
Add email@example.com to your address book or safe list.
Go to https://secretnovels.backerkit.com/ and enter your Kickstarter email address and click “Get My Survey.” Repeat steps 1-3.
If you have changed your email address in Kickstarter recently, the BackerKit pledge manager may have your old email address. Please check the inbox and Junk/Spam folders for your old address if you have access to it.
If you no longer have access to the email address used, or if your address is a “@privaterelay.appleid.com” address, please take a screenshot that includes your pledge details and Backer ID # / Pledge Number and send this screenshot with your preferred email address and Kickstarter username included in the body of the email to firstname.lastname@example.org.
Be patient. Support response times vary.
If all else fails and you are unable to retrieve your survey email by the last few days of April, please open a support ticket with our team at https://support.dragonsteelbooks.com/support/tickets/new.
Once your survey is completed, we recommend that you bookmark https://secretnovels.backerkit.com/backer/review. From there, you may access your account to update your shipping address (until it is locked), see your rewards, and download digital books any time after they are released.