We are unable to provide a specific estimate for store orders and will be closing all tickets with these requests. However, please note that our fulfillment team is working to get all outstanding store orders shipped out ASAP. Use the information below for basic explanations on our current order fulfillment status, and how to properly notify us of needs beyond status updates:


General Status of Store Fulfillment

  1. We cannot provide an estimate on when your specific order will ship. We are doing our best to ship orders out as quickly as we can, but cannot know the fulfillment timeline for orders. You will receive a shipping notification email when your order ships.

  2. We have  shipped out the last of all orders purchased during our Light Day sale 

  3. We are currently shipping out orders placed the second half of November. Orders placed with expedited shipping will be prioritized. However, we will work on shipping all orders as quickly as possible.
    Please note: we are unable to change the shipping method selected at checkout for orders that have already been placed.

How to Submit Requests for Further Assistance

Our ticketing system is able to flag requests for priority assistance when submitted using the following methods:

  • Address Changes: PLEASE do everything you can to ensure that your shipping address is submitted properly. Google Pay, Apple Pay, PayPal, and Amazon Pay will often change your address to the address on file with your payment app. Please update your shipping address in your payment app before placing your order with the store.
    If you need to change the delivery address of your order, please open a new ticket here and ensure your request type is set to "Address Update." Please also be certain to include your new address in your ticket request.

  • Cancel Order: If you would like to cancel and refund your order, please open a new ticket here and ensure your request type is set to "Cancellation or Refund."

  • Changing Your Order: If you need to add, remove, or change any product(s) in your order, please open a new ticket here and ensure your request type is set to "Change Item(s) in Order."