What is this campaign’s refund policy?

After March 27th, we aren’t able to offer refunds for pledge rewards because cards have been charged, and we’re preparing surveys. A crowdfunding campaign is a little different than a store order. A store order purchases an item at our warehouse that we have already manufactured, while crowdfunding helps us fund the production of new items. 

Please note, that the $5 reservations for the ChasmFriend pin are non-refundable as outlined when the reservation was placed. If you have any questions or concerns about the $5 reservation for the ChasmFriend pin please submit a support ticket, so we can assist you further. 

Because these projects are crowdfunded, we aren’t able to offer refunds on campaign pledges after surveys go out in April because we use the funds we receive to pay our partners and to manufacture the merchandise for the campaign. This, unfortunately, also means we can’t change pledges after that time either. Once we charge your card, it’s locked in.