If you experience payment errors, know that your pledge is not immediately in jeopardy. You’ll receive an email from BackerKit if your payment fails. After fourteen days, if you are unable to correct the payment issue, your pledge will be imported into the pledge manager, where you can reclaim your pledge and correct your payment information. If you need help, please contact BackerKit support. If you still have trouble with your payment, please then reach out to Dragonsteel support for assistance.
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