Reward Delivery

When can I expect my physical rewards to ship or arrive?
We are currently fully caught up on fulfillment. See our status page and posted updates for more information. Our primary method of communication with ...
Tue, Aug 1, 2023 at 10:56 AM
When and how can I download my ebook or audiobook reward?
Digital rewards for applicable backers will be made available for download around midnight Utah time (Mountain/Denver time zone) on January 1st, April 1st, ...
Wed, Dec 21, 2022 at 2:00 PM
How will I get my audiobooks, and what platform can I use to listen to them?
This article relates specifically to Audiobooks. For questions about how to read your ebooks, please see our article: How will I get my ebooks, and what pla...
Thu, Jan 5, 2023 at 2:46 PM
How will I get my ebooks, and what platform can I read them on?
This article relates specifically to ebooks. For questions about how to listen to your audiobooks, please see our article: How will I get my audiobooks, and...
Thu, Dec 22, 2022 at 4:51 PM
If my book or swag items are damaged during shipping, can I get a replacement?
Please check your reward items upon receiving them. If they have any damage, please contact us within two weeks by opening a ticket at https://support.drago...
Wed, Jul 5, 2023 at 9:32 AM
Will you confirm my address before each month's shipment?
No. We will only confirm addresses before we send the first shipment in January. If you move after your address has been locked in BackerKit, please contact...
Tue, Mar 1, 2022 at 9:35 AM
When will you ship my leatherbound add-on? Will you have them on your store in the future?
Any leatherbound title added through a backer survey or our April pre-order store will ship soon after the books arrive in our warehouse. So far we have shi...
Fri, Jul 8, 2022 at 9:20 AM
How do I gift the ebooks/audiobooks to someone else?
Digital content will be made available via the BackerKit pledge manager. You will receive an emailed link to log in and download your content. The three pos...
Wed, Apr 20, 2022 at 12:28 PM