Dragonsteel Books

If you are unable to locate your shipment after you receive an email from us that your order was delivered, or your tracking shows that your package was de...

We are unable to provide an estimated delivery time for your order. Delivery estimates, if available, can only be provided by the carrier via your tracking ...

Shipping is expensive. In recent years, these costs have increased significantly. This is especially true for shipping to international destinations. Sh...

Each country has different laws regarding customs fees. Since we cannot anticipate these fee amounts, we cannot include them in our shipping costs. We are n...

The majority of our international shipments are shipped via FedEx. By default, FedEx acts as your broker and pays all custom duties, taxes, and fees to get ...

Expedited shipping times are faster than standard shipping, but can still vary based on your location. While we do our best to package and ship expedited or...

We are unable to hold orders while waiting for any product to be restocked. 

We are unable to make guarantees about your delivery date. This is especially true during the holiday season at the end of the year.  To help ensure tim...

The carriers we ship through are very reliable and we depend on them to deliver hundreds (sometimes thousands) of packages every week. Unfortunately, with t...

Delays in shipping and tracking updates are unfortunate but common, particularly with international shipping. We cannot do anything while the package is act...