Questions about shipments from the store

I was notified my shipment was delivered, but I cannot find it.
If you are unable to locate your order shipment after you receive an email from us that your order was delivered, or you saw that your tracking shows that ...
Mon, Feb 6, 2023 at 12:28 PM
Can I get an estimate of when my order will arrive?
We are unable to provide an estimated delivery time for your order. Delivery estimates, if available, can only be provided by the carrier via your tracking ...
Fri, Mar 12, 2021 at 3:50 PM
Why does shipping cost so much?
Shipping is expensive. In recent years, these costs have increased significantly. This is especially true for shipping to international destinations. Sh...
Mon, Aug 8, 2022 at 10:33 AM
Why do I have to pay customs and taxes? Wasn't that part of the shipping cost?
Each country has different laws regarding customs fees. Since we cannot anticipate these fee amounts, we cannot include them in our shipping costs. We are n...
Fri, Mar 12, 2021 at 3:54 PM
Why is FedEx billing me?
Most our international shipments are shipped via FedEx. By default, FedEx acts as your broker and pays all custom duties, taxes, and fees to get your packag...
Mon, Aug 8, 2022 at 12:51 PM
I paid for expedited shipping, but have not received my package.
Expedited shipping times are faster than standard shipping, but can still vary based on your location. Additionally, shipping times begin when the carrier r...
Fri, Mar 12, 2021 at 3:49 PM
To save on shipping, can I pay for an "Out of Stock" product now and have you hold my order until the next restock arrives, then ship everything to me at once?
We are unable to hold orders while waiting for any product to be restocked.
Fri, Mar 12, 2021 at 3:57 PM
Will my order arrive before a specific date (such as a holiday, birthday, etc.)?
We are unable to make guarantees about your delivery date. This is especially true during the holiday season at the end of the year. To help ensure timely d...
Fri, Mar 12, 2021 at 3:58 PM
The tracking number shows that my package hasn't moved. Where is my package?
As we are not the carrier, we only have access to the information provided by the tracking number we sent you. It is common for an international delivery to...
Tue, Jan 11, 2022 at 9:43 PM
I am worried that the carrier lost my package!
Delays in shipping and tracking updates are unfortunate but common, particularly with international shipping. We cannot do anything while the package is act...
Tue, Jan 11, 2022 at 9:41 PM